Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government
Orders Federal Agencies to Improve Customer Service and Digital Access
What it does
Agencies must redesign and streamline customer-facing services, adopt human-centered digital tools, and reduce paperwork burdens to improve access and equity.
Real-world impact
- Allows online passport renewals without mailing physical documents.
- Reduces paperwork and waits by expanding online tools and automatic enrollments.
- Creates centralized digital services like a single platform for veterans and USA.gov.
Topics
Summary
This order directs federal agencies to overhaul how they deliver services so people have simpler, faster, and fairer experiences. It requires agencies to redesign online tools, reduce paperwork, and use human-centered design and data to improve service delivery.
It applies to many agencies — from passport and tax services to benefits, veterans' services, and disaster assistance — and includes specific tasks like online passport renewal, Medicare tools, and a single veterans digital platform.
The goal is to cut "time taxes," increase equity and accessibility, and rebuild public trust by making government easier to use.
Questions, answered
Ask questions about this executive order and its implications. Try:
- “What agencies are affected by this order?”
- “How does this order change existing policy?”
- “What are the practical implications of this order?”